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Benefit To You
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| 1 |
Cleaner adverts in selected local papers |
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Telephone screening of enquiry from cleaner |
Ensures cleaners meet our criteria and have a good understanding of the English language |
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| 2 |
SelClene interview invite |
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Told to bring passport/birth certificate |
Proves their identity |
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Told to bring recent public utility bill |
Proves their address |
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References requested for previous cleaning work |
Shows competence |
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| 3 |
The SelClene interview |
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Check address and ID are valid |
Ensures honesty; we know who they are and we can check where they live |
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Check references are valid |
Checks competence/experience |
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| 4 |
Cleaner interview |
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We interview all our cleaners in their homes |
Enables us to establish the standard of cleaning they may undertake and ensures the address they have given is their home |
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| 5 |
Training |
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The cleaner undertakes a written cleaning test and watches two training DVDs |
This helps us gauge the cleaner’s understanding of cleaning and shows them what we expect from them when cleaning our clients' homes. The films concentrate on honesty, reliability and competence |
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| 6 |
The placement |
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We select one cleaner for you and give them 24 hours to call you and confirm your allocated cleaner in writing enclosing their references |
We attempt to match cleaner ability to your requirements |
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| 7 |
Employment |
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Task Sheets |
The cleaner knows what you want done |
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Workers Earnings Receipt Forms |
Allow you to check the cleaner is doing the correct hours and monitor their income. Also enables you to ensure you only pay the Agency Fee for the number of hours worked |
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Key Security Deposit Form |
Ensuring safe and prompt return of keys |
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| 8 |
Re-allocations |
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WWhen your cleaner leaves we can arrange a regular long-term replacement within 7 days. We may be able to arrange emergency cleaning within 48 hours as a one off |
Ensures continuity of service |
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| 9 |
Service calls |
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We aim to contact our clients at least 3 months after any allocation, and every 6 months thereafter |
Ensures that we receive regular and valuable feedback, allowing us to resolve any issues direct |
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